Customer Service Representative - Billing

Georgis Spine & Orthopaedics is a Comprehensive Spine and Orthopedics Care provider in GA. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.

We are a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together.

We are seeking a highly organized and detail-oriented Customer Service Representative to join our billing team in our Roswell HQ office. As an AR follow-up Specialist, you will follow up on unresolved claims to collect payments.

Customer Service Representative Specialist Responsibilities:

• Follow up on patient balances as assigned; this will include contacting patients to collect on balances and/or setting up payment plans.
• Following up on unresolved claims to collect payments from any responsible parties.
• Make phone calls to check on the status of the cases.
• Identify why the payment has not been received from the payer.
• Take appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balances
• Run credit card payments.
• Other duties as assigned or requested