Customer Service Representative
Customer Service Representative (CSR) — Call Center
JD Precision Plumbing & Air | Conroe, TX | Full-Time, On-Site
JD Precision Plumbing & Air is a growing home-services company built on doing right by the customer and the crew. Our Conroe call center is the front door to the whole business — the first voice every customer hears. We're hiring now, and this is a real opportunity to get in, get trained, and grow with us as our call volume expands across locations.
What You'll Do
- Answer a high volume of inbound calls and be the friendly, professional first impression of JD Precision.
- Book service appointments and convert callers into scheduled jobs — you own the "did we book it?" number.
- Make outbound calls: confirmations, follow-ups, unsold-estimate call-backs, and membership renewals.
- Enter and update customer information accurately in our software (ServiceTitan).
- Coordinate with dispatch and field technicians so the right tech gets to the right home at the right time.
- Handle customer questions and concerns with patience and ownership — turn a frustrated caller into a loyal one.
- Help keep the phones covered as a dependable member of the team — including some evening and weekend shifts.
- Hit daily and weekly booking and conversion targets.