Customer Service Representative

Customer Service Representative
McWilliams — Lufkin, TX
Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

Compensation: Starting at $16.00 per hour, with additional consideration based on experience

Overview

McWilliams is looking for a Customer Service Representative to be the first voice our customers hear. You'll handle incoming calls, schedule service appointments, and keep our field teams running smoothly and efficiently. This is an in-office role with a set weekday schedule — no nights, no weekends, no on-call rotation.

If you're organized, calm under pressure, and genuinely like helping people solve problems, you'll do well here.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Schedule and confirm service appointments, coordinating with dispatch and field technicians
• Enter and maintain accurate customer records, service history, and job notes in the company system
• Follow up with customers on completed work, pending estimates, and membership renewals
• Respond to customer questions about services, scheduling, and billing
• Communicate schedule changes and delays to customers and technicians in real time
• Support the office team with administrative tasks as needed