Customer Service Representative

Position Summary:

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

Essential Duties and Responsibilities:

• Discuss goods or services information with customers or patrons
• Advise customers on the use of products or services
• Analyze information and evaluate results to choose the best solution and solve problems
• Recommend products or services to customers
• Promote products, services, or programs
• Open accounts, execute sales, or other financial transactions
• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
• Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards
• Maintain a work area that ensures the safety of all negotiables and confidential records
• Assist with teller line when necessary
• May assist with completion of loan applications
• Performs other related duties as assigned