Customer Service Representative - Call Center Experience Preferred
Braman Termite & Pest Elimination Customer Service Representative - Call Center Experience Preferred
Description
LOVE CUSTOMER SERVICE? READY FOR A ROLE WHERE YOUR COMMUNICATION SKILLS MATTER?
Join Braman Termite & Pest Elimination — a fourth-generation, family-owned and operated company proudly serving Southern New England since 1890.
We’re looking for an on-site Customer Service Representative who is energetic, professional, and confident on the phone to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have a knack for sales, scheduling, and problem-solving, we want to hear from you!
This is more than answering phones — you’ll be a key part of the customer experience, helping customers, supporting our technicians, and driving new business.
What You’ll Do
- Receive and process a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
- Provide accurate answers to client questions.
- Conduct inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.
- Conduct routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.
- Facilitate effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.
- Interact with others in a friendly, positive, and professional manner.
- Effectively uses communication technologies as required.
- Must have professional demeanor and friendly rapport.
- Exceptional phone presence.
- Must have strong work ethic
- Competency to prioritize and handle multiple tasks in a changing work environment.
- Well organized, with a high degree of accuracy and attention to detail.
- Excellent written and verbal communication skills.
- 2+ years of inside sales/call center experience required.
- Full time 40 hours per week
- Quarterly bonus-incentive program;
- 401K retirement plan;
- Health, dental, vision, short-term disability, accident and critical illness insurance;
- Company-Paid Life Insurance;
- Paid vacation, holidays, and sick time
- Employee Assistance Program
That means taking ownership of our work, doing right by our customers and each other, and delivering results we stand behind.