Customer Service Representative - Call Center

Under supervision, provide customers efficient and courteous service by responding to routine and non-routine inquiries. Handle policy retention responsibilities. Process service requests, by phone, mail, fax or e-mail.

Must be able to work 11am-8pm

Responsibilities:

• Receive calls from policy owners and/or their representatives or agents; process service requests for policy withdrawals, cancellations, explain benefits, ownership or beneficiary changes, and provide wide-ranging information regarding company products and policy transactions.
• Research and resolve complex customer concerns/problems using computer systems, manual files, microfiche or through interdepartmental communications.
• Process complex payments.
• Process individual specialty jobs which include surrenders, plan changes, EOB’s owner/beneficiary changes, mutual fund plan changes, and ACH/bounced recoveries.
• Correspond with customers for resolution of their concerns through outgoing calls or written documentation and provides additional information to conserve policies.
• May provide assistance and support for less experienced departmental personnel.
• May perform more complex payment processing duties.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding developments within areas of assigned responsibilities and perform special projects as required or requested.

Required:

• Bachelors Degree
• Recent college grads are encouraged to apply
• Able to work efficiently in fast paced environment
• One year of customer service experience in a call center environment
• Clear and concise verbal and written communication skills
• Experience operating standard office equipment
• Intermediate PC skills to include Word, Excel, and Outlook

All your information will be kept confidential according to EEO guidelines.