Customer Service Representative (Calls, Emails & Chats)
Posted
We’re looking for a Customer Service Representative (CSR) to join our team and provide exceptional support to guests and clients in the Spa and Wellness industry. The ideal candidate has strong communication skills, a customer-first attitude, and at least 1 year of CSR experience handling calls, emails, and live chats.
As part of our on-site support team, you’ll be the first point of contact for guests — assisting them with bookings, inquiries, feedback, and overall service satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chat inquiries from clients and guests.
- Assist customers with booking appointments, confirming reservations, and answering service-related questions.
- Provide accurate information about spa and wellness services, promotions, and policies.
- Address and resolve customer concerns professionally and efficiently.
- Document customer interactions and feedback using internal systems.
- Collaborate with the operations and management teams to ensure a seamless customer experience.
- Maintain a positive, empathetic, and professional attitude toward guests always.
Requirements
- At least 1 year of experience in a Customer Service Representative role (BPO or hospitality background preferred).
- Previous experience handling hotel, spa, or resort reservations is highly desirable and adds value to the role.
- Excellent verbal and written English communication skills.
- Strong multitasking and problem-solving abilities.
- Willing to work on-site and flexible with scheduling.
- Customer-oriented with a passion for providing outstanding service.
- Experience in the hospitality or wellness industry is a plus.