Customer Service Representative
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Provide customer support to our internal customers and dealer network. Assist the field sales team with customer service requests. Work closely with our manufacturing and scheduling operations to ensure timely delivery of products to end users. Also assist our customer service team to achieve higher levels of customer satisfaction
Key Responsibilities:
- Order Processing of customer orders
- Assist customers with any questions and/or issues
- Serve as a backup for other CSR product lines as needed
- Identify, research, and resolve issues in JDE
- Provide customs invoices for international shipments
- Generate daily/weekly reports
Required Qualifications:
- High School Diploma or GED
- 3+ years of experience in customer service
- 3+ years of experience in Microsoft Excel
Preferred Qualifications:
- Experience using JDE, Lotus Notes, Salesforce
- Extremely detail oriented
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