Customer Service Representative

CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in a fast-paced call center environment.

In this role, you will:

• Answer inbound calls from existing customers.
• Assist customers with general inquiries, payments, and questions regarding claims.
• Address customer concerns, make appropriate efforts to retain customers, and escalate issues when needed.
• Collaborate with the Finance and Administration teams to resolve customer needs.
• Maintain a positive, customer-first approach while delivering professional and responsive service.
• Maintain current knowledge of the products and services CarShield offers.
• Perform other duties as assigned.

Compensation and Benefits

• $17-$19 per hour plus performance bonus opportunities; average hourly earnings are approximately $20.
• Group insurance, including medical, dental, vision, and life coverage.
• 401(k) with employer match.
• Paid time off beginning after six months of employment.
• Discounted CarShield policies.
• Discounted tuition at Lindenwood University.
• Professional development opportunities.
• On-site basketball and other recreation.
• On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.