Customer Service Representative-Cashier

Job Summary: Welcome guests to property and provide directions, assistance, and/or information regarding the casino and its promotions, events and amenities. Enthusiastically engages with guests while providing information as well as redeeming promotional officers, cheques/chips and gaming machine tickets. Service guests by maintaining control over all cash transaction activities in the casino.

Essential Functions:

• Acknowledge, greet, and converse with guests as they approach the Customer Service counter.
• Provide friendly and courteous guest service by providing knowledgeable information, directions, and assistance as may be required to ensure guest satisfaction.
• Responsible for operating a cash bank, perform even exchanges, cash in/out transactions, cheque/chip redemption, redeem promotional offers and verify various cash tickets.
• Responsible for verifying bank at the beginning and end of shift.
• Prepare Count In/Count Out report for supervisor’s signature approval.
• Responsible for accuracy, attention to detail and following established SOP’s for all transactions.
• Sign up new Player’s Club members, issue Player’s Club cards and approve Player’s Club rewards to guest based on their gaming history.
• Enter and update player data information into CMP.
• Maintain compliance with gaming procedures and regulations.
• Knowledge of cash and Casino Marketplace (CMP), promotion events, Team members, and their respective functions.
• Effectively communicates features and benefits of the Players Club Program and all related promotions to prospective gaming customers.
• Resolve guest disputes in accordance with authority or contact management to solve the issue.
• Maintains integrity of all transactions through verification of information.
• Solicit and document guest information for marketing research purposes.
• Maintain database integrity by following high standards of data entry.
• Promote casino by interacting with guests in an enthusiastic, helpful, and friendly manner.
• Meet attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Performs other duties and projects as required by management.

Working Conditions:

• Typical of that in a busy casino with heavy cigarette smoke accompanied with a variety of competing noises and communications.
• Flexible hours (week-ends, nights, holidays).