Customer Service Representative

A Customer Service Representative supports customers by answering questions, preparing quotes, processing orders, and providing solutions to meet customer needs. This role works closely with customers and internal teams to deliver excellent service, build strong relationships, and help ensure a positive customer experience.

Key Responsibilities/Essential Duties

• Serve as a primary point of contact for customers by phone, email, and in person, providing prompt and professional assistance.
• Welcome and assist walk-in customers, helping identify and address their needs.
• Process customer orders accurately and ensure all required information is entered into company systems.
• Prepare customer quotes and provide product information to support purchasing decisions.
• Resolve customer concerns, questions, and service issues in a timely and professional manner.
• Maintain accurate customer records, including orders, inquiries, and service interactions.
• Follow up with customers to ensure satisfaction and strengthen ongoing business relationships.
• Coordinate with internal teams to ensure orders, requests, and customer needs are addressed efficiently.
• Support branch administrative functions, including recordkeeping, billing, and general office activities.
• Calculate pricing and process customer payments accurately.
• Provide catalogs, product literature, samples, and other requested information to customers.
• Assist with inventory, shipping, and receiving activities as needed to support branch operations.
• Identify potential customer opportunities and refer them to the appropriate team member when additional support is needed.
• Maintain a clean, organized, and customer-focused work environment.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic math skills with the ability to accurately calculate pricing and quantities.
• Proficiency with computers and common business software applications.
• Strong problem-solving skills and the ability to resolve customer concerns effectively.
• Ability to work independently and collaborate as part of a team.
• Professional phone etiquette and a positive, customer-focused attitude.
• Dependable, self-motivated, and committed to delivering excellent service.