Customer Service Representative

Searching for an individual to join our team as Customer Service Representative in a fast-paced environment. This position serves as the company receptionist answering all inbound calls and all program related customer service calls.

Job Responsibilities include:

• Answering inbound telephone calls from clients, employees of clients, vendors and internal team members.
• Managing email responses for multiple client’s customer service inquiries.
• Making outbound telephone calls to clients providing status updates.
• Responsibilities include assistance to salespersons and Program Managers with customer callbacks, processing/tracking/researching orders.
• Provide system notes detailing client calls for Program Management visibility.
• Professionally communicate promptly with customers by telephone, email or in person.
• Demonstrating accuracy and thoroughness in all work, and providing in a timely manner.
• Process all incoming and outgoing office mail

Must be or have the:

• Proficient in Excel and Outlook
• Ability to work will in a team environment
• Ability to balance speed and accuracy

Must have high school diploma and 1 year experience in customer service