Customer Service Representative

From the very beginning, Champion has been 100% focused on medical seating. We pride ourselves in being at the forefront of the industry to provide our customers with innovative, clinically effective solutions that improve performance for both patients and caregivers. We continue to set the standard for medical seating, and partner with healthcare organizations to support the industry’s transformation into an all-inclusive, human-centric experience.

We are looking for a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, assisting with orders, answering product questions, and ensuring a positive experience from start to finish. You will work closely with internal departments to resolve issues and support overall customer satisfaction.

Responsibilities:

• Provide ETA updates upon request for all orders in the assigned territory.
• Respond to phone and email inquiries regarding general product information.
• Coordinate with Inside Sales and Aftermarket Sales Specialists to address all territory needs.
• Maintain a 24-hour response time across the customer base.
• Ensure customers receive attentive, timely, and helpful communication.
• Build lasting relationships to serve as a customer advocate.
• Send quotes to repeat customers with previously qualified products.
• Confirm dialysis product orders and attempt three follow-ups before transferring to order entry.
• Proactively communicate lead time changes and assist with customer problem-solving.