Customer Service Representative
Join Chas Roberts, one of the largest HVAC contractors in Arizona, as a Customer Service Representative. With over 80 years of being family-owned and operated, we are growing every day and looking for dedicated individuals to support our expanding customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and thrive in a family-oriented work environment, this is the job for you! Become part of an established, reputable company that values its employees’ opinions and contributions.
Responsibilities:
- Answer inbound phone calls and respond to email inquiries.
- Perform outbound calls with existing customers.
- Create service tickets and schedule appointments accurately.
- Review customer account information.
Knowledge and Skills:
- Strong English verbal and written communication skills.
- Attention to detail and accuracy.
- Excellent email handling skills.
- Strong customer service focus with the ability to empathize and prioritize customers' needs.
- Ability to multi-task effectively.
- Solid sales acumen.
- Minimum typing speed of 30 words per minute.
- Determination to succeed and personal accountability.
- Contact Center background preferred.
- Bilingual (Spanish) preferred.
Benefits:
- Competitive wages
- Paid Time-Off
- Company-provided life insurance and short-term disability
- Eligibility for medical, dental, vision, and additional life insurance
- 401(k) with company match
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Shift:
- 8-hour shift
Language:
- Spanish (Preferred)
Work Location: In person