Customer Service Representative - Chat Support - Long term position
Summary
We are looking for a Customer Service Representative who can provide excellent customer satisfaction and join our growing family. This role is ideal for individuals with strong communication skills, leadership capability, and attention to detail. If you believe you are the best fit for this position, submit your application now and take the next step toward achieving your dream career.
Job Responsibilities:
* Answer product and service questions via chat and email.
* Provide technical support, including product walk-throughs and troubleshooting.
* Follow up with customers, provide feedback, and ensure issues are resolved.
* Maintain a positive, empathetic, and professional attitude toward customers.
* Communicate with repair service centers to resolve warranty claims.
* Keep records of customer interactions, transactions, comments, and complaints.
Qualifications:
* Proficiency in English (must be fluent).
* Strong oral and written communication skills.
* Customer relations and customer service experience.
* Proficiency in Microsoft Word, Excel, Office, Google Sheets, and Outlook.
* Typing speed of 50 WPM.
* Tech savvy or mechanical aptitude, with knowledge of kitchen appliances considered a plus.
* Experience using Zendesk and TeamViewer.
Technical Requirements:
* Up-to-date computer or laptop.
* Minimum 8GB RAM.
* Minimum Intel Core i5 processor or better.
* High-speed internet (20 Mbps up/down).
* Quality headset with microphone.
Location: Remote - Anywhere
Skills required for this job:
- Appliance technical support
- Customer service
- Google Sheets
- Microsoft 365
- TeamViewer
- Zendesk