Customer Service Representative
Description
Position Overview
Primary Functions:
Provides customer service support to utility customers by processing utility payments, assisting with account inquiries, and maintaining accurate customer records. Serves as the primary point of contact at the utilities window, handling cash, checks, credit card payments, and other transactions while ensuring excellent customer service. Assists customers with utility account setup, service requests, billing questions, and general inquiries. Performs clerical and administrative duties, including data entry, record maintenance, reconciliation of daily receipts, and compliance with established City policies and procedures. Reports to the Finance Director
Key Responsibilities
Principal Responsibilities:
- The primary function of this position is to support the utility customers by processing utility payments.
- Receives, counts, balances and reports cash and negotiable instruments for most payments owed to the City of Fellsmere. Payments included but not limited to utility payments, accounts receivable, utility tax and franchise fees, permit and building fees.
- Processes payment for rental facilities owned by the City of Fellsmere.
- Posts payments, maintain customer account records for utility billing purposes and maintain uploading and downloading of meter readings.
- Makes daily settlement of monies, verifies and balances cash and negotiable instruments (checks, money orders, etc.) against receipt copies of utility bills and daily customer transaction files.
- Inputs data with both speed and accuracy, files records, and generates special reports as required.
- Accepts permit applications, building applications, and business tax receipts.
- Job entails constant attention to detail and the ability to work under constant deadlines and pressure.
- Performs other duties as assigned by the City Manager.
Qualifications
Required Qualifications:
Graduation from an accredited High School and two years of responsible experience in a computerized accounting or banking environment or any equivalent combination of formal education, training, or experience.
- Most possess a valid Florida driver’s license
Preferred Qualifications:
- Bilingual in Spanish preferred not required.
Knowledge, Skills, and Abilities
Knowledge, Skills & Abilities:
- Knowledge of departmental regulations and policies.
- Must possess the ability to work independently and to carry out assignments to completion with minimum instruction; to adhere to prescribed routine and city practices; to maintain complex records and produce reports with extreme accuracy.
- Must possess the ability to handle multiple projects and roles simultaneously.
- Must be physically able to operate a variety of machinery and equipment including computers, typewriters, calculators, copiers, facsimile machines, etc. Must be able to exert up to 25 pounds of force occasionally, and/or up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
- Ability to interact effectively and tactfully with the public, staff and various departments to provide good customer service.
- Ability to read alpha and numeric characters and accurately enter these characters into computer or manual files.
- Ability to understand oral and written instructions and possess sufficient math computational skills
- Ability to read and understand contracts with vendors for construction projects.
EQUAL OPPORTUNITY EMPLOYER/VETERANS PREFERENCE/DRUG-FREE WORKPLACE:
The City of Fellsmere is an equal opportunity, and drug-free workplace employer. All applicants receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical disability, political affiliation, race, religious creed, sex, or other non-merit factors (except as limited by law, personnel rules, collective bargaining agreements, or bona fide occupational requirements). Women and minorities and veterans are encouraged to apply.