Customer Service Representative

This position provides customer service and clerical support for department operations.

· Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.

· Accepts and processes utility payments, taxes and license fees; issues receipts.

· Makes account adjustments.

· Processes refund checks.

· Balances cash drawer.

· Scans files for attachment to customer accounts.

· Enters fees and makes deposits for other city departments.

· Opens new utility accounts; closes accounts.

· Researches and resolves customer account issues.

· Assists customers by coordinating payment arrangements.

· Maintains office supply inventory; reorders as needed.

· Performs related duties.