Customer Service Representative (Claims Management)

🌍 Who are we?

We are Getaround, one of the world's leading carsharing platforms. Millions of users share thousands of cars in over 1,500 cities across 6 countries.

Our mission is simple: to make our cities more livable through carsharing.

Every car shared on Getaround replaces between 5 and 8 personal cars. Fewer cars mean more space, less pollution, and flexible access to mobility.

Thanks to our connected car technology, our users can book and unlock a vehicle directly from our app, without access cards, keys, or queues.

To achieve our vision of a world where all cars are shared, we are building a strong and committed team. We are looking for curious, positive, and autonomous people who love to learn and collaborate to create impact.

🎉 And we are proud to have been certified Best Workplaces 2025!

🚗 The Claims Management Team

When damage occurs during a rental, our users count on us to provide them with fast, fair, and effective solutions.

Our goal: guarantee their satisfaction, even in the most complex situations.

You will be in direct contact with owners, renters, insurers, and partners, and will play a central role in the continuous improvement of our processes.

You will join a team of 7 claims managers, reporting to Reginaldo Contreras, Claims Manager Europe.

🎯 Your missions

As a Claims Manager, you will be responsible for:

• Opening and tracking claims files in our internal tool

• Managing escalations and resolving disputes in a fair and human way

• Collaborating with our partners and our customer service team via our ticketing tool Intercom

• Identifying and proposing improvements to optimize our processes

• Working hand-in-hand with our product and operations teams

👤 Profile sought

• You have previous experience (minimum 2 years) in customer service,

• You are empathetic and know how to establish a climate of trust with your interlocutors,

• You are comfortable analyzing complex situations and making balanced and fair decisions,

• You are rigorous, have an eye for detail, and know how to detect anomalies or suspicious behavior,

• You like to improve things and do not hesitate to propose ideas to optimize our processes or the user experience,

• You have perfect command of French, both spoken and written,

• You have a good level of English (international team and work tools)

Bonus:

• Proficiency in German or Norwegian

• Experience in claims management or in the mobility sector

💼 Why join Getaround?

• 🌱 A positive impact: each shared car replaces 5 personal cars

• 🧠 An environment where you can learn: weekly 1:1s, regular feedback, training

• 🌐 An international team and company: our product is available in France, Norway, Germany, Spain, Belgium, and Austria.

• 🏡 Flexible remote work policy: up to 3 days of remote work per week

• 💫 Good health insurance, Swile card

• 💻 Apple equipment provided

• 🚘 -30% on your Getaround bookings

• 🏢 Position based in central Paris

🚀 The recruitment process

1. HR screening

2. Interview with the Claims Manager

3. Case study in our offices

4. Fit interview

5. Ref check

6. Welcome 😎