Customer Service Representative - Cold Storage

MEDLOG Cold Storage/C&K Holdings is a leader in the cold chain supply industry, specializing in the importing and exporting of high-quality products. We are committed to excellence, customer satisfaction, and compliance with industry standards.

Position Summary

Responsible for crucial first-line communication with our customers. Communicates with customers concerning both inbound orders and outbound shipments in their direction. This communication may involve gathering general data, details for a variety of customer inquiries, and listening to customer feedback, which often requires further communication with facility management. These interactions often require data entry, documentation, and document filing.

Primary Tasks & Responsibilities:

· Comply with the facility food safety and food defense requirements as outlined in the current BRCGS standard.

· Scheduling of inbound and outbound appointments.

· Processing of inbound and outbound appointments.

· Manage available inventory for orders. (Product locations and product status)

· USDA Import and Export documentation.

· Verify inbound and outbound paperwork for accuracy and billable charges.

· Carrier and broker interaction.

· Filing and record retention.

· Customer communication via email and telephone.

· Warehouse and inventory support.

· Handling confidential information with discretion.

· Ability to identify and resolve administrative issues, minimizing business disruptions.

Knowledge & Skill Requirements:

· High School Diploma or equivalent

· Basic reading, writing and arithmetic skills required

· Computer literate with the ability to learn company’s software applications.

· Professional appearance and providing a positive company image.

· Strong interpersonal and communication skills.

· Time management and self-awareness skills.

· Strong sense of urgency and ability to meet deadlines.

· High level of attention to detail.

· Highly organized with the ability to multitask.

· Follow practices and procedures through the Hazard Analysis Critical Control Point System (HACCP).

Benefits

· 401(k)

· 401(k) matching

· Dental insurance

· Employee assistance program

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off

· Vision insurance