Customer Service Representative

Position Overview:

The Customer Service Representative, is responsible for the successful administration and operational execution of Pre-Licensing and Post-Licensing, communication. This role serves as the central coordination point between students, instructors, sponsors, regulatory agencies, and internal teams — ensuring a high-quality educational experience and full compliance with state licensing requirements.
This position requires a detail-oriented professional with strong organizational skills, a commitment to accuracy, and the ability to manage multiple concurrent priorities. The Program Coordinator plays a key role in student success, regulatory compliance, instructor support, sponsor relations, and operational excellence.

What You'll Do:

• Manage student communications throughout the lifecycle of Pre-Licensing and Post-Licensing programs.
  – Send course welcome communications, exam information, completion requirements, and deadline reminders.
  – Communicate exam eligibility, retake procedures, and next steps following course completion.
  – Provide guidance regarding licensing applications, background checks, and state exam registration.
  – Conduct proactive student outreach and follow-up to support successful completion and licensure.
  – Document and track student feedback to identify trends and opportunities for improvement.
  – Respond to student inquiries and provide operational support related to course participation.
  Course Administration & Exam Operations
  – Coordinate operational activities for classroom, livestream, and online education programs.
  – Load and administer progress exams, final exams, and exam preparation materials.
  – Monitor student completion of required coursework and preparation activities.
  – Verify student eligibility for final examinations and manage pass/fail processing and notifications.
  – Coordinate exam scheduling, retake processes, and all exam-related communications.
  – Maintain accurate student records and course completion documentation.
  – Ensure timely completion of course evaluations and student engagement activities.
  Regulatory Compliance & Commission Reporting
  – Prepare and submit required reports and course summaries to state regulatory agencies.
  – Verify course completion records, enrollment counts, pass/fail results, and reporting accuracy.
  – Ensure compliance with all Commission reporting requirements and established deadlines.
  – Maintain documentation supporting course completion and regulatory submissions.
  – Research and resolve discrepancies in student records and reporting data.
  – Coordinate corrections and updates to previously submitted records as necessary.
  Instructor Support & Program Coordination
  – Provide instructors with class rosters, student progress reports, and final course results.
  – Communicate pass/fail outcomes and course completion information to instructors.
  – Coordinate administrative activities supporting course delivery.
  – Serve as liaison between instructors and internal operational teams.
  – Support the successful execution of education programs and instructor needs.
  Continuing Education Sponsor Management
  – Coordinate Continuing Education sponsorship programs and related partnerships.
  – Serve as the primary operational contact for sponsors participating in educational programs and events.
  – Manage sponsor communications, scheduling, logistics, and fulfillment of sponsorship commitments.
  – Maintain sponsor records and participation tracking.
  – Support sponsor retention through responsive communication and effective program execution.
  Career Expo & Event Coordination
  – Coordinate career expos, networking events, and student engagement initiatives.
  – Manage event logistics, registrations, communications, vendor coordination, and preparation.
  – Serve as the primary point of contact for participating employers, sponsors, and attendees.
  – Track attendance, participation, and event outcomes.
  – Support initiatives designed to increase student engagement and career placement opportunities.
  Reporting, Systems & Data Management
  – Utilize student information systems, learning management systems, CRM platforms, and internal databases.
  – Maintain operational spreadsheets, tracking tools, and program records.
  – Generate reports related to enrollments, completion rates, pass/fail outcomes, and operational performance.
  – Audit data for accuracy and completeness across internal and external reporting systems.
  Process Improvement & Operational Excellence
  – Document operational procedures and maintain up-to-date process documentation.
  – Identify opportunities to improve efficiency, accuracy, compliance, and the student experience.
  – Assist with the implementation of new operational processes and systems.
  – Participate in special projects and departmental initiatives.
  – Support continuous improvement efforts across the Education Operations function.

What You'll Need to Succeed:

• Associate degree or equivalent combination of education and work experience.
  – Two or more years of experience in program coordination, education administration, operations, customer service, or a related field.
  – Strong organizational and project coordination skills with demonstrated ability to manage multiple priorities.
  – Excellent written and verbal communication abilities.
  – Strong attention to detail and commitment to accuracy.
  – Ability to meet deadlines and adapt in a fast-paced environment.

  Preferred
  – Bachelor’s degree.
  – Experience in education, licensing, compliance, regulatory operations, or workforce development.
  – Familiarity with learning management systems, CRM platforms, or student information systems.
  – Experience coordinating events, sponsorships, or external partnerships.
  – Background in reporting and data analysis.