Customer Service Representative – Collections & Accounts
Posted Updated 2
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Location: Remote LATAM (must work Eastern Time business hours)
Employment Type: Full-Time/ Contractor
Compensation: $1,000- $1,500/month
About the role
- EXP Group is hiring a Customer Service Representative to join our newly centralized Customer Service & Collections team. This role owns day-to-day customer support and collections activity for an assigned portfolio of accounts, working closely with Sales and Finance.
What you'll do
- Respond to customer inquiries and provide day-to-day account support
- Support vendor and customer onboarding
- Perform credit checks and help maintain credit limits and account holds
- Process invoice adjustments
- Manage collections for an assigned portfolio of accounts, following a standardized collections cadence and escalation process
- Coordinate with Sales and Finance to resolve account issues
Qualifications
- Prior experience in customer service and collections required
- Fluent English required, both written and spoken
- Able to work Eastern Time business hours
- Comfortable managing a portfolio of accounts independently and taking ownership of outcomes
- Detail-oriented, organized, able to follow standardized processes for credit checks, account holds, and collections cadence