Customer Service Representative (Concierge)

Currently seeking a Customer Service Representative (Concierge) in El Dorado Hills, CA. This is contract opportunity with a possible extension.

Position Descriptions:

• Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.
• Provide “Concierge” service to large group clients by resolving member issues.
• Ability to troubleshoot, research issues and problem solve within tools provided.
• Be liaison between members/providers/insurer to resolve member issues.
• Handle and resolve complex member issues.

Job Requirements:

• Must have customer service and/or call center experience
• Must be available work on any day of the week including weekends
• Health and/or medical experience a plus
• HS Diploma required, some college preferred
• Strong Customer Service skills required

• Must have customer service and/or call center experience
• Must be available work on any day of the week including weekends
• Health and/or medical experience a plus
• HS Diploma required, some college preferred
• Strong Customer Service skills required

In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:
· Competitive pay
· Paid holidays
· Year-end bonus program
· Recognition and incentive programs
· Access to continuing education via the Kelly Learning Center