Customer Service Representative
Customer Service Representative
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
Start date: Monday 21st September 2026
Contract: Permanent
Location: Leeds, LS11 5BD
Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 20:00pm with alternate days worked on a weekend.
Salary: £24,784.50 rising to £25,272.00 after completion of probation period (Pro-Rata)
Your responsibilities will include:
- Provide excellent customer service over the phone, email and webchat.
- Identifying opportunities to promote additional services to the customer.
- Resolve any customer complaints and queries.
- Help shape our culture by demonstrating our core values.
- Attending training sessions to continuously improve knowledge and performance.
What we are looking for:
- A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
- An empathetic approach to customers in difficult situations.
- Being able to adapt and work in a fast-paced environment.
- A clear understanding of what good service looks like.
- You will need to demonstrate a positive & professional telephone manner.
- Good verbal, writing & communication skills.
What we offer you:
- 29 days paid holiday per annum (including bank holidays)
- Life assurance
- Dental Insurance
- Pension Scheme
- Free eye tests
- Excellent Apprenticeship Programmes
Join us as a Customer Service Advisor at Conduent.
#CustomerServiceAdvisor #LeedsJobs #CustomerServiceJobs #HiringNow #ConduentCareers #CallCentreJobs #UKJobs #JoinOurTeam