Customer Service Representative
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Customer Service
- Data Entry
- Phone Etiquette
- Verbal Communication
- Building Relationships
- Problem Solving
- Multi-tasking
- Must have valid DL.
- Will under go background and drug screen before employment.
- Temp to hire after 30 days.
- Bilingual is a plus. (Spanish)
- Must know basic computer knowledge. (Excel, Microsoft, etc.)
All your information will be kept confidential according to EEO guidelines.