Customer Service Representative

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Customer Service
• Data Entry
• Phone Etiquette
• Verbal Communication
• Building Relationships
• Problem Solving
• Multi-tasking
• Must have valid DL.
• Will under go background and drug screen before employment.
• Temp to hire after 30 days.
• Bilingual is a plus. (Spanish)
• Must know basic computer knowledge. (Excel, Microsoft, etc.)

All your information will be kept confidential according to EEO guidelines.