Customer Service Representative - Contract

Position Summary
The CSR would be the first point of contact for our customers. Our responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise during the shipping process. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Location: Mississauga, ON

Schedule: Mon-Friday, 40 hours

What you will do

Support the operations team with customer inquiries
Create and actively manage a high volume of orders on a variety of accounts
Handle and resolve customer concerns
Update customer portals as needed
Create and submit customer reports
Track and Trace our drivers as required
Supply customer delay notifications
Schedule delivery appointments when required
Assist with training for new employees and cross-training for existing employees

What You’ll Bring

6 months to 1 year
High school diploma

Along with the following Skills & Competencies:

Good communication skills.
Strong attention to detail.
Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
Familiarity with trucking, hours of service, and assets.
Proven experience in handling multiple priorities.
Strong leadership skills