Customer Service Representative

The Customer Service Representative is responsible for the overall day-to-day management of
assigned accounts. This role interacts directly with our customers. It is truly important to always
have a happy and helpful attitude. Continuously drive service excellence throughout the
organization. Inform the leadership team of all challenges and changes. Must have the ability to
keep up with a fast-paced work volume daily. Exercise sound judgment in handling customer
calls, complaints, and issues. Ability to engage using teamwork/collaboration, motivation, and
development to lead 100% customer satisfaction. Skills assessment tests will be given during the
hiring process.

Job Responsibilities
▪ Become an expert on Corbett Exterminating’s services, pricing, and proposals.
▪ Always work as a positive team member.
▪ Be flexible when needed to assist a fellow team member.
▪ Cross Train on various accounts.
▪ Maintain efficient notes on all customer calls.
▪ Respond to customers in a timely fashion.
▪ Always remember to provide satisfactory responses to customer inquiries and problems.
▪ Investigate successful treatment plans for repeated customer problems by reviewing
problem accounts with field managers.
▪ Regularly research and follow-up on customer services, especially but not limited to,
unidentified insect service calls, repeat service calls relating to any pest, general problem
accounts, etc.
▪ All follow-up calls must occur before the end of the business day.
▪ Inquire why customers are canceling and attempt to save the relationship.