Customer Service Representative
Description
Supports field sales and customers by providing information regarding order status, product availability, pricing, sales policies and procedures and other customer concerns.
ESSENTIAL FUNCTIONS
• Establish and maintain direct contact with customers.
• Maintains customer files by working direct with customer to process order change requests and resolve holds.
• Interact extensively with regional sales brokers and sales reps to become proficient in the operations and expectations of our key customers.
• Reviews and processes customer orders to maintain pricing and delivery accuracy.
• Liaison between sales/brokers and all other areas of customer service.
• Monitors order, communicates status to customers and sales, and makes expedite decisions accordingly.
• Provides information to customers regarding orders, EDI, product updates and answers questions.
• Process requests for carrier & customer disposition on over, short and damages.
• Communicates special handling of customer orders to scheduling and distribution.
• Customer project and reporting as requested by sales, brokers, and management.
• Order entry
SKILLS AND KNOWLEDGE
• Excellent problem solving and follow up skills.
• Ability to make decisions independently and be proactive.
• Excellent communication and interpersonal skills (especially telephone skills).
• Knowledge of product base and internal systems.
• Must be a team player.
• Ability to interface with internal and external customers in a professional and courteous manner.
• Excellent attendance and punctuality a must.
PHYSICAL/MENTAL JOB DEMANDS
• Frequent sitting, computer keyboarding and telephone operation.
• Occasional physical effort involving standing, walking, climbing stairs and lifting up to 25 lbs.
• Normal 40 hour work week, however, occasional time may be required after hours or on weekends.
• Occasional travel (less than 5%) to other company locations.
• Current position will require a 8:30am to 5:30pm work schedule.
All your information will be kept confidential according to EEO guidelines.