Customer Service Representative- CSC (LegallyBlind/Visually Impaired candidates encouraged to apply
Customer Service Representative- CSC
Reports to: Director of Staffing Operations
Supervises: N/A
Summary Statement: The person in this position assists callers on behalf of a number of Ohio’s government agencies.
Essential Job Functions
- Provide excellent service to customers and partners through phone calls and emails.
- Assist in meeting customer service goals and service level agreements.
- Maintain accurate records of customer interactions and services.
- Meet requirements as set by the government contract as well as to any amendments.
- Utilize reference materials to assist in resolving any inquiries.
- Maintain the strictest confidentiality and privacy of customer and agency information.
Marginal Job Functions
- Assist other personnel as time and knowledge permit.
- Participate in training and meetings as requested.
- Perform other duties as assigned.