Customer Service Representative (CSR)

The Customer Service Representative is primarily responsible for managing all customer interactions and follow-up activities, ensuring a positive customer experience before, during, and after each purchase. This role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment while maintaining a customer-focused approach. The ideal candidate will excel at resolving customer concerns, processing orders, and building customer loyalty through exceptional service.

Primary Job Responsibilities

Core duties and responsibilities include the following:

• Handles inbound and outbound customer calls in a professional and timely manner.
• Engages with customers through live chat and email communication channels.
• Processes customer orders and re-orders accurately and efficiently.
• Promotes and solicits sales of new or additional products when appropriate. [
• Answers customer questions regarding products, services, and ordering processes.
• Makes corrections to existing orders and updates customer information as needed.
• Resolves concerns related to current orders, shipping issues, and product delivery.
• Reviews order information, shipping details, and customer data across multiple systems and web-based platforms.
• Assists customers before, during, and after their purchases to ensure complete satisfaction.
• Performs other related duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Professional and customer-focused demeanor.
• Strong active listening and interpersonal skills.
• Analytical mindset with strong problem-solving abilities.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office applications, Gmail, and web-based systems.
• Strong time management and organizational skills.
• Sound judgment and decision-making abilities.
• Dependable and reliable work ethic.

Qualifications

• Associate's degree or higher preferred.
• Strong customer service background required.
• Prior leadership or management experience preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively via phone, chat, and email throughout the workday.

Pay Range: $17-$21/hour

This is a full-time, non-exempt position.