Customer Service Representative (CSR)

See below for important information regarding this job. Position may be filled at any of the below locations: Fort Belvoir, VA: $70,623 - $133,142 New Cumberland, PA: $70,623 - $133,142

If selected at the GS-09 or GS-11 level, the below duties will be performed in a developmental capacity.

Serves as the DLA Customer Service Representative (CSR) performing payroll financial execution requirements.

As technical expert, develops standards, processes, and operating procedures for use within DLA payroll systems and controls.

Responsible for the execution of payroll plans of action and milestones, executing established priorities and providing guidance.

Performs payroll execution processes to maintain and manage all phases of employee pay and allotments.

Identifies, investigates, researches, and resolves significant or unusual variances in coordination with responsible activities.

Responsible for performing and evaluating metrics relating to operations performances and takes corrective action as required.

Responds to audit requests, research, and findings, ensuring the sustainment and financial stability of the DLAH2R Business Cycle.