Customer Service Representative (CSR)
Description
G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.
G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.
POSITION OVERVIEW:
The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.
RESPONSIBILITIES:
- Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
- Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
- Provide hourly rates, pricing holds, and take payment information when applicable
- Create, open, assign, and/or close work order requests
- Real time updates via notes in each work order description
- Review technician descriptions on completed work orders for overall literacy, grammar, and spelling
- Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
- Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
- Route calls to the appropriate departments/individuals
- Maintain service department filing
MINIMUM QUALIFICATIONS:
Education/Experience:
2-3 years of customer service experience in a sales/office/corporate setting
Preferred Qualifications
- High School diploma or GED
- Construction/Mechanical/Service industry experience
- Ability to work as a team player
- Ability to multitask in a fast-paced environment
- Strong verbal & written communication skills
- Attention to detail and organization
- Proficiency in Microsoft Word, Excel, & Outlook
*** REWARDING YOUR PERFORMANCE ***
- Competitive salary, commensurate with experience
- Company paid vacation and holidays
- Company health care, vision, & dental benefits
- 401k plan with Company match
- Company paid life insurance
- Education and training provided with monetary incentives available for education courses completed
- Eligible for performance and company-based bonuses
Salary Range: $20 - $24
G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
As published by greenhouse · 23 questions · 6 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (7)
- Street address
- City
- State
- Zip code
- Were you referred to G.E. Mechanical? optional
- In connection with an offer for employment and as a condition of continuing employment, I understand that investigative background inquiries may be made on me including previous employers, schools, consumer credit, criminal convictions, motor vehicle and other reports. These reports will include information as to my character, work habits, performance, education, and experience along with reasons for termination of employment from previous employers. Furthermore, I understand that the company may be requesting information from various federal, state and other agencies which maintain records concerning my past activities relating to my driving, credit, criminal, civil and other experiences as well as claims involving me in the files of insurance companies. I authorize without reservation, any party or agency contacted to furnish the above mentioned information and release all parties involved from liability and responsibility for doing so. I hereby consent to obtaining the above information from G.E. MECHANICAL LLC and/or any of their agents. This authorization and consent shall be valid in original, fax, or copy form.
- All hiring and employment at G.E. MECHANICAL LLC is at will. I understand this application is not an employee contract, nor can it be used to create one. Employment by G.E. MECHANICAL LLC has no specific term and may be terminated by the employee or G.E. MECHANICAL LLC. with or without notice. I acknowledge that G.E. MECHANICAL LLC has not made any promises or representations that differ from those contained in this paragraph. I understand I must provide satisfactory documents to establish my identity and right to work in the United States, if I am offered a position with G.E. MECHANICAL LLC and that failure to provide this evidence will result in the termination of my employment. I release and agree to hold harmless any individual, company, business institution or government agency from all liability with regard to furnishing information to G.E. MECHANICAL LLC I agree to release and hold harmless G.E. MECHANICAL LLC from all liability with respect to the receipt of such information. I certify that the information I have furnished on this application form is true and complete. I understand that if any misrepresentation has been made by me verbally or in writing, any offer of employment made to me may be withdrawn or my subsequent employment with G.E. MECHANICAL LLC may be terminated.
Pick from a list (10)
- What is your desired base salary or hourly pay rate?
- Schedule Preferences:
- Can you work overtime?
- Do you currently, or have you ever worked for G.E. Mechanical LLC in the past?
- Are you a U.S. citizen or legal alien who is authorized to work in the United States?
- Will you now, or in the future, require visa sponsorship for employment visa status (e.g. H-1b visa status)?
- Do you have any of the following: optional
- What is your highest level of education completed:
- How did you hear about G.E. Mechanical?
- I would like to receive updates regarding this job via SMS.
Written answers (6)
- Please list any training, certificates, or professional memberships/affiliations you currently hold or other training programs you have completed belong (please do not list activities which would indicate age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief or disability): optional
- Professional References: optional
- Besides your family – What is your proudest accomplishment? optional
- Please describe your biggest professional/career disappointment you’ve encountered so far and how you have overcome it. optional
- How do you like to spend your spare time? optional
- If there were one or two things you could tell us about yourself that would influence us to choose you over other applicants, what would they be? optional