Customer Service Representative (CSR)

We are looking for a customer service representative to act as a liaison,
provide product/services information and resolve any emerging problems that
our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer
satisfaction.

Responsibilities

Effectively manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive
communication

Provide accurate, valid and complete information by using the right
methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the
time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file
documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of
characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

• Proven customer support experience

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiar with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize and manage time effectively

• High school diploma or equivalent; college degree preferred

All your information will be kept confidential according to EEO guidelines.