Customer Service Representative (CSR)
🚨 HIRING
Job Title: Customer Service Representative (CSR)
Location: Lekki, Lagos
Job Type: Full-Time (Temp-to-Perm Opportunities Available)
Industry: Staffing Agency / Client-Based Assignments (Healthcare, Finance, Retail, Tech, etc.)
Job Description
We are seeking experienced and highly motivated Customer Service Representatives to join our growing team. The ideal candidate will demonstrate strong communication skills, the ability to manage high volumes of customer interactions, and a consistent commitment to excellent service delivery.
This role involves working with various client organisations across multiple industries to provide professional, efficient, and customer-focused support.
Key Responsibilities
Handle high volumes of customer interactions via phone, email, and live chat with accuracy and professionalism
Maintain and update customer records using CRM and helpdesk platforms (e.g. Salesforce, Zendesk, ServiceNow)
Resolve customer inquiries, complaints, and service requests in a timely and empathetic manner
Collaborate with internal teams such as sales, technical support, and logistics to resolve complex issues
Identify and communicate upselling or cross-selling opportunities where applicable
Maintain clear documentation and follow-up records in line with company and client policies
Meet and exceed KPIs including Customer Satisfaction (CSAT), First Call Resolution (FCR), and response time metrics
Support administrative and technical tasks as required, including data entry and basic financial tracking
Stay current with product knowledge, service protocols, and client-specific requirements
Key Qualifications
Minimum of 1–5 years' customer service experience in fast-paced, high-volume environments
Strong working knowledge of CRM systems and customer support tools
Excellent verbal and written communication skills
Proven problem-solving and conflict-resolution abilities
Experience supporting customers across industries such as finance, healthcare, retail, or technology
Intermediate proficiency in Microsoft Office Suite, Google Workspace, and data entry tools
Ability to multitask, prioritise tasks, and maintain strong attention to detail
Experience with both B2B and B2C service models is an advantage
Technical support or IT help desk experience is a plus
Bachelor's Degree in Business Administration or a related field is preferred but not required
Preferred Skills
Familiarity with collaboration and project tools such as Jira, Confluence, Rally, or Azure DevOps
Basic knowledge of financial tasks including bookkeeping, accounts payable, or payroll
Comfort working with reporting and analytics tools such as Microsoft Excel or Power BI
Bachelor's Degree in any discipline
What We Offer
✅ Competitive compensation with performance-based incentives
✅ Career growth through diverse client placements
✅ Opportunities for long-term or permanent roles
✅ Supportive, inclusive, and professional work environment
✅ Exposure to multiple industries, systems, and technologies
How to Apply
Send your CV and cover letter to:
📧 merrivillelimited@gmail.com