Customer Service Representative

JOB TITLE: Customer Service Representative

DEPARTMENT: Office Administration

REPORTS TO: Office Manager/ Office Supervisor

SUMMARY: The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting and provide professional customer service to co-workers and customers. It is of the utmost importance that the person in this position be able to manage the internal change incurred due to a rapidly paced environment. They should be able to share knowledge and experience and be able to easily collaborate with all employees.

BENEFITS:

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts:

DUTIES AND RESPONSIBILITIES:

• Answer incoming calls promptly from our customers or employees
• Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
• Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
• Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
• Take payments and maintain customer records by updating account information
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
• Input customers information accurately and fully into the Customer Service Database
• Filing paperwork- if needed
• Conduct credit checks as needed
• Input payroll information into excel- as needed or advised by management
• Attend department and company meetings as required
• Willing to learn and/or train with or from others
• Performs other related duties as assigned by management.