Customer Service Representative (Danish)
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Customer Service Representative for their Benalmádena office.
Position: Customer Service Representative / Online Bank Advisor
Location: Benalmádena, Spain
Work model: Hybrid (after trial)
DUTIES AND RESPONSIBILITIES:
Provide customer support to Danish-speaking banking customers
Handle enquiries relating to customer accounts and banking services
Assist customers with the use of online and digital banking services
Resolve account, payment and transaction-related issues
Provide accurate information and guidance regarding banking services
Handle financial and customer information accurately and confidentially
Use transaction-processing and credit-assessment systems
Identify and resolve customer issues efficiently and professionally
Maintain a high standard of customer service throughout each interaction.
REQUIREMENTS:
Fluent Danish (C2) both verbal and written. Sound command in English (B2+ level)
Previous customer service or banking experience is an advantage
Strong communication and customer service skills
Good attention to detail when handling financial information
Comfortable working with digital systems and software
Ability to handle account, payment and transaction-related enquiries
Professional and responsible approach when handling sensitive customer information
Willingness to work on-site in Benalmádena.
BENEFITS:
Excellent remuneration package and bonus structure
Career development program and specialized courses
A dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.