Customer Service Representative

General Summary

We are seeking a highly motivated, detail-oriented Customer Service & Sales Support Representative to support our dealer partners throughout the sales and order process. This role serves as a key point of contact for customers, providing responsive support with product questions, quotations, order processing, project requirements, and order status.

The ideal candidate is proactive, organized, and customer-focused, with excellent communication skills and a strong commitment to accuracy, follow-through, and providing an exceptional customer experience.

This is a full-time (hourly), on-site position, five days per week. Consistent and punctual attendance is required.

Responsibilities

• Serve as a primary point of contact for dealers, responding to customer inquiries by email and phone in a timely and professional manner.
• Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements.
• Prepare product quotations and supporting documentation.
• Review purchase orders, specifications, drawings, finishes, and project information for accuracy and completeness.
• Provide order acknowledgments, status updates, and other important project information.
• Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to support accurate and timely order processing.
• Proactively identify and resolve customer concerns, maintaining ownership through resolution.
• Build positive relationships with dealer partners and internal teams through responsive, accurate, and professional communication.
• All other duties as assigned