Customer Service Representative

POSITION SUMMARY:

This position is responsible for the oversight of incoming customer calls and identifying the needs of customers while being the first line of order entry for the roll-off operations. In addition, the position requires administration, recording and reporting of daily office activities.

ESSENTIAL FUNCTIONS:

• Answer main phone line and assist customers with questions and placing order.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Answer questions for customers regarding services and procedures.
• Manage customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling goals.
• Secure credit card payments.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Perform order entry into dispatch software.
• Maintain customer database, including pricing, in dispatch software.
• Manage customer price sheet for roll-off customers.
• Apply for and/or assist with street permits and ensure customer bill-back.
• Assist dispatcher as needed.
• Assist with additional tasks such as inventory control and