Customer Service Representative/Dispatch

NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES

Location: Seville, Ohio (Medina Area)
Full-Time Opportunity

Join a Growing, Customer-First Team!

World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team.

No towing experience required — paid training provided!

KEY RESPONSIBILITIES

• Deliver calm, professional support in high-pressure situations
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Coordinate with drivers and keep customers informed
• Assist with billing, scheduling, and administrative tasks
• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

WHAT WE’RE LOOKING FOR

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, detail-oriented, and team-focused