Customer Service Representative
Who Are We?
At Donnelly’s, we don’t just service HVAC, Electrical, and Plumbing systems – we create comfort and peace of mind. As a member of our team, you’ll be part of a company that’s committed to providing 5-star service with integrity at the heart of everything we do.
We believe that the key to delivering exceptional service starts with a team who genuinely cares. We hire experts, but we also prioritize individuals who value honesty, professionalism, and making each customer feel like family. You’ll receive top-notch training, ensuring you’re fully prepared to tackle any challenge with confidence.
But we don’t stop there – we also know how important it is to have fun along the way. We foster a work environment where teamwork, respect, and camaraderie shine. Whether you’re helping a customer or celebrating a job well done, we ensure that you feel appreciated every step of the way.
If you're ready to grow your career with a company that values integrity, offers unparalleled service, and knows how to have fun, we’d love to meet you!
What's in it for you?
- Competitive Pay! Earn $23-27/hr. (based on skills and experience)
- Bonuses, Prizes, & Incentives
- Paid Time Off + Holidays
- Benefits for you and your family
- Opportunity for growth
- Personal and professional training and development
- Positive company culture and team building opportunities
- Availability to work occasional Saturdays is required.
- This is not a remote position, completely in office.
What You’ll Do
- Convert incoming customer calls into booked service appointments
- 75% of this position will be outbounding phone calls
- Escalate customer complaints as necessary
- Make outbound calls based on membership needs and follow up on existing customers
- Make service appointments and input customer data into database
- Achieve call booking goals and other key performance indicators (Hello bonuses!)