Customer Service Representative

Must be located local to West Lafayette, IN office - (Mon – Fri) with the ability to work remotely and from the office 2-3 days a week.

About Us

Educate 360 is a family of specialized brands with a joint mission: to help individuals and organizations gain the skills needed to thrive in today’s technology-led and innovation-driven economy. Educate 360 develops integrated solutions across brands to achieve enterprise customers’ learning & development goals in Management & Leadership, Data Science, and IT skills. With locations across the U.S. and Europe, we have brought our instructor-led and on-demand training, coaching, and consulting to numerous individuals and organizations.

About the Role

We are looking for an enthusiastic Customer Service Representative to join our Delivery team in West Lafayette. As the Customer Service Representative, you will be the first point of contact for our customers by providing them support via online live chat, emailing, phone calls and monitoring social media interactions. In addition, you will partner with Sales Representatives in assisting with inbound leads, creating customer quotes, outbound calls, and social selling activities.

In this role, you will be a vital link that maintains the positive relationship with our customers and Sales team. The ideal candidate must be highly motivated, detail-oriented, and able to provide excellent customer service. This is a perfect role for someone who is looking to grow and take on new challenges, has a customer first-attitude, strong work ethic and high level of professionalism.

Hybrid work schedule (Mon – Fri) with the ability to work remotely and from the office 2-3 days a week.

Main Responsibilities

• Learn our products and services to effectively communicate our value proposition with a technical audience.
• Respond to customer inquiries via all channels (email, phone, online live chat & social media) and offer recommend solutions to meet their needs.
• Assist Sales Representatives with facilitating lead generation and identifying new sale opportunities.
• Document customer interactions, transactions and inquires.
• Maintain a high level of customer satisfaction consistent with Educate 360’s core values.