Customer Service Representative
Our Client is a leading innovator in the social media
technology sector, focused on redefining the parameters of online community and
interaction. Our corporate mission is to develop and deploy best-in-class
digital platforms that facilitate meaningful user engagement and
self-expression. Our operational value is built upon a foundation of
technological excellence, creative vision, and the highest standards of ethical
practice, positioning us at the forefront of the industry's evolution.
Job Brief:
The Customer
Service Representative will be responsible for assisting users by addressing inquiries, resolving complaints, and ensuring a smooth and positive experience
on the app. The prefered candidate will act as the first point of contact for users and help build
trust in the brand.
This is a hybrid role based in Ghana
Duties:
- Respond promptly to user
inquiries via chat, email, or phone.
- Resolve user complaints and
technical issues with professionalism.
- Guide users through app
features, sign-ups, and account management.
- Document and escalate technical
issues to the product/tech team.
- Maintain a high level of
empathy and customer satisfaction.
- Track common issues and suggest
improvements to the app.
- Provide feedback from users to
the marketing and product teams.
Requirements
- Minimum of OND/HND/BSc in
Communications, Business, or related field.
- 1–3 years of experience in customer service or client-facing role, preferably in a technology-driven environment
- Experience in customer service
or support role (preferably tech/digital).
- Ability to stay calm and
empathetic under pressure.
- Familiarity with CRM systems
and support tools.
- Problem-solving and
multitasking skills.