Customer Service Representative - Emerald City Emergency Clinic
Summary
Client-facing role at a veterinary emergency clinic handling check-ins, phone calls, and lobby operations while providing compassionate support to pet owners in urgent situations.
Join Our Team as a Client Service Representative (CSR)
Do you love helping people and their pets during life’s most critical moments? Are you calm under pressure, compassionate at heart, and energized by fast-paced environments? If so, we’d love to meet you!
Emerald City Emergency Clinic is seeking an enthusiastic and empathetic Client Service Representative (CSR) to join our supportive and dedicated emergency team. Emergency or veterinary experience is a plus, but we’re happy to train the right candidate who brings a positive attitude, strong communication skills, and a passion for helping pets and the people who love them.
Why This Role Matters
Our CSRs are the first and last point of contact for our clients and that makes you a vital part of every patient’s journey. Each interaction helps set the tone for exceptional care, trust, and compassion during emotional and sometimes stressful visits. If you enjoy making a meaningful difference every day, this role is for you.
What You’ll Do
As a Client Service Representative, you will:
- Welcome clients and manage main lobby operations, including check-ins and check-outs
- Answer and route phone calls professionally and compassionately
- Assist with emergency triage and timely communication
- Perform accurate data entry and utilize computer-based systems
- Help maintain a clean, organized, and welcoming hospital environment
What We’re Looking For
We’re looking for someone who is:
- Friendly, professional, and empathetic at all times
- Comfortable multitasking and problem-solving in a fast-paced setting
- Skilled with computers and multi-line phone systems
- Organized, dependable, and an excellent communicator
- Able to lift up to 40 lbs
- Experienced in customer service or reception (veterinary experience preferred, but not required)
What We Offer
- Competitive pay: $22.00–$24.00 per hour
- Medical, dental, and vision benefits
- Uniforms provided
- Pet discounts and more!
Job Types: Full Time – Weekends REQUIRED
Salary: $22.00 - $24.00 per hour
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
- Preferred First Name optional
- Have you worked for Lakefield Veterinary Group before? choose one
- If yes, when and what position? optional
- Are you authorized to work in the United States without requiring sponsorship now or in the future? choose one
- Have you ever applied for a position with Lakefield Veterinary Group before? choose one
- Do you have any relatives working here? If yes, who? (Information is utilized for reporting structure purposes only.)
- Are you 18 years or older? choose one
- If under 18, will you be able to provide a valid work permit or employment authorization if required by law? choose one · optional
- When are you available to begin work? optional
- How did you hear about us? choose one · optional
- Do you currently hold or are in the process of achieving a Veterinary Licensure? choose one
- Have you worked in customer service in the past? optional