Customer Service Representative

• Manage/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
• Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
• Support sales opportunity management cycle for the customers by fulfilling operational requests.
• Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
• Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
• Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
• Support standard and non-standard customer inquiries regarding order process creation or modification, supply chain implications, or other information regarding their accounts through phone, email, or chat.
• Create and manage customer data records to ensure proper data integrity of our customer records.
• Drive escalation and continuous improvement for Customer Operations organization.
• Active participation in the revenue maximization motions especially during the end of quarter (EOQ).
• Exercise excellent decision-making during customer interactions or escalations, as well as guiding the customer according to the company direction by involving cross-functional members.
• Manage post-booking activities such as providing order status/follow-up until resolution, TC review, Acceptance, Logistics arrangement, customer follow-up, etc.
• Maintain an excellent record of accuracy and independence especially for the quote and order management tasks.
• Coach other team members when needed, to ensure the good practices are well circulated within the team.
  

You are a proactive, customer-focused professional with a strong sense of ownership and accountability. You build effective relationships with customers and internal stakeholders in a multinational environment. You take ownership of issues through resolution and are comfortable managing multiple priorities in a fast-paced environment. You communicate clearly and professionally, including in complex or time-sensitive customer situations. You have strong attention to detail while keeping sight of the overall customer experience.

• Excellent written and verbal communication skills in English and Hebrew, with the confidence to interact directly and professionally with customers.
• Experience in customer service, order management, sales support, customer operations, or a similar customer-facing environment.
• Strong organizational and prioritization skills, with the ability to manage multiple customer requests and orders simultaneously.
• Strong problem-solving skills and a proactive approach to resolving customer issues.
• Ability to work effectively with multiple internal stakeholders in a cross-functional environment.
  

• University degree.
• Previous experience working in an international or multinational customer service environment.
• Experience with ERP/CRM systems, especially Salesforce and Oracle.
  

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.