Customer Service Representative
System Service & Engineering is a Full Mechanical, Electrical, and Plumbing Services company that works on commercial facilities throughout Northwest Florida.
We are seeking a detail-oriented and dependable Customer Service / Data Entry Coordinator to join our growing MEP team. This role is ideal for someone who enjoys working in a fast-paced office environment, providing excellent customer service, and supporting daily operations.
Responsibilities
Answer incoming customer and client phone calls professionally
Create and manage service tickets/work orders
Assist with permit applications and tracking
Perform accurate data entry and maintain records
Support office operations and administrative tasks
Communicate with technicians, customers, and internal departments
Maintain organized documentation and files
Cross-train to assist with billing and dispatching functions over time
Qualifications
Previous customer service and/or administrative experience preferred
Strong computer skills required
Proficient in Microsoft Word, Outlook, and Excel
Excellent communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail and accuracy
Team-oriented with a positive attitude and willingness to learn
Schedule
Monday – Friday
8:00 AM – 5:00 PM
100% in office
What We’re Looking For
Reliable and professional individual
Strong work ethic and customer-focused mindset
Someone eager to grow and learn additional operational functions within the company
What We Offer:
Competitive pay and benefits package
Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventative care and affordable prescription options
Life and disability insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits
Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting
Paid Time Off: Enjoy holidays and a PTO plan that grows with your years of service
Opportunities for career advancement and Professional Development: We provide education assistance to help you grow your skills and career
Extra Perks: Flexible spending accounts, employee discounts, and 24/7 support through our Employee Assistance Program