Customer Service Representative - Erie, Pa
Blackburn's Physicians Pharmacy, Inc. | Erie, PA
Full-Time | Monday-Friday | Daylight Schedule
Make a Difference Every Day
At Blackburn's, we do more than provide medical equipment, we help people maintain their independence and improve their quality of life. Since 1936, we've been a trusted healthcare partner throughout Western Pennsylvania, built on exceptional service, integrity, and compassion.
We're looking for a friendly, detail-oriented Customer Service Representative who enjoys helping people, solving problems, and delivering an outstanding customer experience. If you thrive in a fast-paced environment and want meaningful work where every interaction matters, we'd love to meet you.
What You'll Do
- Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers.
- Assist customers in person and over the phone with professionalism, empathy, and efficiency.
- Process orders accurately while maintaining patient information within company systems.
- Verify insurance eligibility and assist with obtaining required authorizations.
- Collect and review documentation to ensure timely order fulfillment.
- Process payments and maintain accurate records.
- Work closely with internal departments to ensure a seamless customer experience.
- Prioritize multiple tasks while maintaining accuracy and exceptional service.
What We're Looking For
- Outstanding customer service and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Positive attitude with a willingness to learn.
- Team-oriented mindset and strong work ethic.
- Previous customer service or healthcare experience is preferred but not required.
Why Join Blackburn's?
- Monday-Friday daytime schedule with evenings and weekends off.
- Competitive pay and comprehensive benefits package.
- Paid time off and paid holidays.
- 401(k) with profit sharing.
- Career growth and professional development opportunities.
- Supportive leadership and a collaborative team environment.
- Join a respected, family-owned healthcare company serving our communities for nearly 90 years.
Join a Team That Makes a Difference
Every phone call, every order, and every interaction helps improve someone's life. If you're looking for a career where your work has purpose and your contributions are valued, apply today and become part of the Blackburn's team.