Customer Service Representative - Export (International)

Ultrafilter makes industrial, food-grade and sterile filters for customers in more than 50 countries. We are building our export order desk in Dubai and are hiring a Customer Service Representative, Export.

What you will do:

• Look after our export customers in Europe and worldwide (France, Belgium, Italy, Turkey, China, USA, India, Latin America and more)
• Enter orders and quotation requests on our ERP the same day and send order confirmations
• Answer customer emails and calls: prices, availability, delivery dates, documents
• Keep customers informed about delivery dates and any delay
• Prepare export documents with logistics and forwarders
• Log complaints and returns and follow them up with Quality

You bring:

• Fluent English, written and spoken
• 2 to 5 years in customer service, inside sales, order processing or export coordination, ideally B2B
• Experience with an ERP or CRM system and Excel
• Careful, structured and calm with customers

Ideal, not required (training provided):

• Export documents, Incoterms, customs and letters of credit: if you know them, perfect; if not, we train you
• French or German (paid extra as a language allowance)
• Technical products; Italian, Spanish, Turkish or Mandarin

We offer:

• AED 6,000 - 9,000 per month, tax-free, depending on experience
• Plus AED 1,500 - 2,500 language allowance for fluent French or German
• Employment visa, medical insurance, 30 days' annual leave, end-of-service gratuity, annual flight
• Monday to Friday, 09:00 - 18:00, office in Business Bay
• Salary review after probation

The second interview includes a short order-entry and export-document exercise.

Skills

Customer service, order processing, export documentation, Incoterms, ERP / CRM, Excel, B2B customer communication, French or German (a plus)