Customer Service Representative
Posted Updated
Job Responsibilities:
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- On average, our representatives are responsible for 40-50 calls per day
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Responsible for cross selling coverage to round out accounts
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm EST; work overtime as needed
- Complete additional tasks and other projects/duties as assigned
Required Skills:
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
- Previous Property and Casualty insurance experience a plus
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners