Customer Service Representative
Posted Updated
DUTIES AND RESPONSIBILITIES
- Provide superior customer service to all internal/external business partners
- Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
- Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems
- Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines
- Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
- Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames
- Strong customer service skills including oral and written communication
- Knowledge of customer service principles and practices
- Property and Casualty experience is preferred.
- Ability to handle multiple priorities within strict time constraints.
- Excellent collaboration skills
- Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.
- Demonstrate commitment to team and departmental goals.
- Ability to make informed decisions, achieving the appropriate results.
- Excellent data entry skills are required.
- Demonstrated knowledge of MS Office systems
- Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.