Customer Service Representative - Fastfrate Group (Lachine)
Role Summary:Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.
Hours of Work:Monday to Friday, 8:30am–5:00pmWork Arrangement:On-site Position Type:Non-UnionEmployment Status:Permanent Compensation:$43,000 – $53,000Work Location & Environment:4415 Rue Fairway, Lachine QC, H8T 1B5Office environment Key Accountabilities:
Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquiry about rates and capacity
Answer incoming calls and transfer appropriately
Data entering orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Qualifications
Post-Secondary Degree or Diploma
Bilingual French and English (written, verbal and comprehension)
1-2 years of prior work experience in Customer Service role(s)
Experience in the transportation industry is considered an asset
Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, professional and a positive team member.