Customer Service Representative

About the Job:

The Customer Service Representative is responsible for delivering outstanding support to clients by addressing inquiries, resolving concerns, and providing accurate information in a timely and professional manner. This role ensures a positive customer experience by upholding FGC+ service standards and contributing to the efficiency of daily operations.

What You'll Do:

• Respond to customer inquiries via phone, email, chat, or ticketing systems.
• Provide clear, accurate, and timely information about products, services, and account concerns.
• Troubleshoot issues, escalate complex cases, and coordinate with internal teams to ensure resolution.
• Document interactions and maintain accurate, up-to-date customer records.
• Meet performance metrics including response time, customer satisfaction, and quality standards.
• Deliver exceptional service while maintaining a professional and customer-centric attitude.
• Identify opportunities to improve service processes and share customer insights with leadership.
• Uphold company policies, confidentiality standards, and FGC+ core values.

What You'll Bring:

• At least a senior high school graduate (K-12), associate degree, or bachelor’s degree in any field.
• Excellent English communication skills—both verbal and written.
• Strong active listening skills and the ability to handle customer concerns professionally.
• BPO or customer service experience is an advantage but not required for entry-level roles.
• Proficiency in using computers, including typing, navigating systems, and multitasking across tools.
• Ability to work in a fast-paced environment and manage high-volume interactions.
• Strong problem-solving and critical-thinking abilities.
• Willingness to work on shifting schedules, including nights, weekends, and holidays, depending on account needs.
• Demonstrates professionalism, empathy, and a customer-first mindset.
• Ability to start immediately is a plus.

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

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